Our clients are the core of Family Outreach of Amherst (FOA). We hope to help you understand the work we do by sharing the stories of twelve different clients over the course of the year in the form of our email newsletter. If you do not currently receive our monthly newsletter but would like to, email “Add me to newsletter” to Office Manager, Rachel Condry, at firstname.lastname@example.org.
Each story will highlight a different aspect of the work we do. We hope you will see just how invaluable your support is in making our services available to fragile families in the Amherst area. We will be updating this page after newsletters are sent each month. Please follow along!
January’s Client: Barbara
February’s Story: Isobel
One of the unique aspects of Family Outreach of Amherst (FOA) is that all our caseworkers can speak Spanish. This allows us to converse easily with our Spanish-speaking clients and lets them explain their situation in their own language. People whose first language is not English often have to simplify their problem because they don’t have a large enough English vocabulary to fully explain all of the nuanced details of an issue. When they are able to explain their problem in their native language, they can talk in a much more detailed and sophisticated way. This leads to a better understanding between the caseworker and client, allowing the caseworker to provide better service to the family. Our client Isobel is a good example of how our ability to speak and understand her language has made all the difference.
Isobel grew up in Puerto Rico and lived there with her mother until she moved to Amherst when she was 16. Her mother became very ill and could no longer take care of Isobel and her three younger brothers. Within a year of her move to Amherst, Isobel’s mother passed away and, because she didn’t get along with her aunt, Isobel moved out to live with her boyfriend. Isobel could not speak English and her boyfriend was extremely controlling. He wouldn’t allow her to take English classes or work, making her completely dependent on him for everything. Her boyfriend began to drink heavily and whenever Isobel did anything that angered him he would beat her. When Isobel learned she was pregnant, she feared for her baby’s safety and knew she had to get away from her abuser.
Isobel had a neighbor who knew something was wrong and had tried to talk to Isobel in the past, but because of the language barrier Isobel couldn’t tell her about the abuse. One day when Isobel’s boyfriend was at work, her neighbor drove her to Family Outreach of Amherst and explained to a FOA caseworker that she knew something was wrong but she wasn’t sure what it was. The caseworker met with Isobel privately and Isobel was able to tell the caseworker about the abuse. The caseworker explained Isobel’s options to her and, after many questions and discussions, Isobel decided to apply for a restraining order. The FOA caseworker went with her to the courthouse and helped her obtain the order, explaining the process to her along the way.
When Amherst police officers served Isobel’s boyfriend with the order, he became violent and was arrested. As soon as he was released from jail he left the state. While this meant Isobel was safe, it also meant she was left with an apartment she couldn’t afford, no income for food nor other necessities, three months pregnant, and unable to speak much English.
This situation could have been a disaster for Isobel but luckily she was working with a FOA caseworker. The caseworker helped her obtain emergency benefits so she could pay the rent and buy food. Isobel enrolled in English classes and, after her baby was born, the caseworker helped her enter a training program to become a nurse’s aide. The caseworker then helped Isobel find childcare for her baby and supported her as she looked for a job.
Today Isobel and her child are doing well, and are free from abuse. She still calls the FOA caseworker when she needs help and sometimes they speak in Spanish but more and more often, Isobel wants to practice her English! Stay tuned for March’s story!