Family Support and Stabilization

Family Support and Stabilization

The Family and Stabilization Program specializes in providing a flexible approach to serving families on an outreach basis, utilizing skilled caseworkers and a 24 hour on-call support system to provide families with skills and education to establish healthy and functional relationships. We provide portable, flexible services at non-traditional hours.

The people we serve are generally experiencing an array of behavioral, social and emotional issues that greatly affect all family members. Although the characteristics are unique for each family, many have experienced emotional abuse, neglect, substance abuse, domestic violence, sexual abuse, ineffective parenting skills, poor communication and conflict resolution, limited finances, and mental health issues.

Consistent with CHD’s focus on providing community based care, family Support and Stabilization believes children have the right to be free of abuse and neglect and that protection needs to be balanced with family preservation. Our focus is on supporting children to live in family settings, preferable their own. Knowing that all families are different and have unique needs and that families must be willing  to effect change, we develop, flexible, unique plans for each individual family situation.

Our Family Support and Stabilization program has provided excellent service to hundreds of families throughout Western Massachusetts. Our mission is to continue to provide portable, flexible services at non-traditional hours to best accommodate the scheduling needs of families. These services are available to families who are involved with The Department of Children and Families (DCF).

Young Girl Riding a Horse

“Sue” was an 8 year-old girl working with the Family Support and Stabilization Program. During the year and a half she was with CHD one theme consistently came up: her love of horses and desire to ride them.  She would even “ride” through the office on her imaginary horse. Looking for something constructive for her to do with her abundance of energy, her worker found the Therapeutic Equestrian Center in Holyoke. Funding from Mary Anne’s Kids made it possible for her to take riding lessons. The lessons helped build her confidence and self esteem, and learn calmness and self control. She even was able to ride in a horse show and won a ribbon! Sue and her family are very grateful to Mary Anne’s Kids for helping make a difference.

Parent Aid

The Parent Aid Program provides in-home services specializing in assisting families with parenting skills, education about child development, communication skills, budgeting skills and referrals to community resources in order to ensure the safety of children and help keep the family intact.

These services are available to families who are involved with The Department of Children and Families (DCF).


The Mediation Program uses trained, volunteer mediators who specialize in helping families, parents and adolescents resolve conflict through the process of negotiation. Mediation has proven to promote better communication, understanding, forgiveness and reconciliation between parties. It’s a process where people come to a mutually acceptable agreement.Mediation has proven to be an effective strategy for resolving many types of conflicts, promoting permanency for at-risk youth by helping parents and children find solutions to their conflicts through negotiation, often preventing a child’s placement in foster care or a residential facility.

These services are available to families who are involved with The Department of Children and Families (DCF). For other inquiries contact the Mediation Program at (413) 781-6556.

For more information, Contact:

Program Director: Jim Williams
246 Park Street
West Springfield, MA 01089
413 781 6556