A Commitment to Quality

As part of its ongoing commitment to quality, CHD is preparing for CARF accreditation. Accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF), an organization that reviews and grants accreditation services nationally and internationally, provides clients, their family members, job seekers, funders and others with an assurance of quality. CARF is an independent organization focused on ensuring people receive high quality services from other organizations. CARF standards are rigorous, so services that meet them are among the best available.

Through voluntarily seeking CARF accreditation, CHD has made a major commitment to quality. CARF holds us all accountable for meeting nationally and internationally recognized standards of performance. Accreditation means CHD has passed an in-depth review of our services and has met CARF’s rigorous standards. We will have been examined during an on-site survey by skilled and knowledgeable professionals. “We are proud of the services CHD delivers,” said Director of Quality Management Jennifer Higgins, “for over forty years CHD has been committed to delivering high quality,, community based care. We feel CARF accreditation is the next step in this journey.”
One common question is, “What are the benefits of CARF accreditation?”
By choosing a CARF-accredited organization, clients, funding sources, referral agencies, payers, regulators, and other providers of the quality of programs and services are assured that CHD meets performance standards that are internationally recognized, and that were developed with input from consumers we serve. Other benefits include the following:


  • Guidance for responsible management that promotes active, dynamic planning focused on positive outcomes, impact, and organizational development;
  • Enhanced safety and risk management; 
  • Practices that demonstrate accountability, services focused on the needs of clients, teamwork, networking, and on-going professional development;

CHD will be accrediting the following program areas during its first application: AMH Springfield, Holyoke, Hartford and Waterbury; DDS programs; all OBHS clinics. Other programs will be accredited in time.

In preparation for the CARF accreditation survey, tentatively scheduled to begin this winter, CHD will provide regular blog postings to explain the process and importance of CARF accreditation.

Questions about CARF accreditation or preparing for the accreditation survey may be directed to Sara Kendall, MSW, LICSW, Vice President of Organizational Excellence, at 413-439-2123 or SKendall@chd.org.

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