The Future of Health Care is ‘Integrated Care’

Innovation. Transformation. Collaboration. A vision for a more seamless model of care that breaks down barriers and encourages partnership is the cornerstone of the CHD Greenfield Center for Wellness which joins emotional health care, primary health and dental care all together and under one roof.  The new CHD Greenfield Center for Wellness is set to open this Spring in downtown Greenfield.

The idea of putting such complementary health care providers in one location is called Integrated Care. “The CHD Greenfield Center for Wellness is proud to be a new partner in health care for families in Greenfield and surrounding towns,” said Jim Goodwin, President & CEO of CHD. “This is a wonderful new community resource where you can find primary medical care, dental care and counseling for emotional wellness, all under one roof at 102 Main Street in Greenfield, the former Sears building. In creating this new space, we did so with a deep and trusted and partnership grounded in collaboration. This seamless delivery of services will mean better, faster and easier access to care for residents of Greenfield and its many surrounding towns. One center, multiple service deliveries all designed to reduce the complexity of seeing numerous vendors in various locations.”

The CHD Greenfield Center for Wellness is an integrated care partnership of CHD, a CARF-accredited provider of human services in western Mass, and Community Health Center of Franklin County, a federally qualified care organization providing primary medical care and dental care. Both CHD and Community Health Center have been delivering health care in the region for many years.

“CHD invested nearly $6 million to transform an historic building that had long been empty into a new community resource,” Goodwin explained. “It combines the physical components of health care, such as preventive screenings, referrals to specialists and immunizations, with clinical services, such as counseling for emotional wellness, and access to wrap around social services such as Community Based Flexible Supports.”

In this Integrated Care setting, primary care providers can refer their clients for individual or family therapy, support dual diagnosis treatment and mentoring services for people who are struggling with addiction, and provide access to a wide range of other services, all in one location. “Integrated Care is much better than the traditional isolated service model that often requires trips from one provider to another, even for health care issues that are connected,” said Goodwin. “CHD Greenfield Center for Wellness puts multiple, complementary services in one location, saving time and money and promoting better outcomes.”

Consider the following scenario and “Kelsey.”

Thirteen-year-old “Kelsey” is being examined by her doctor. Her mom had observed sudden mood changes—even more than she’d expect from a teenager—and Kelsey had been having digestive distress lately as well. When her mom asked if she felt OK, Kelsey said it was nothing. But when mom noticed Kelsey’s gums were bleeding, she knew something wasn’t right.

In the doctor’s office, the symptoms are leading the doctor to a troubling diagnosis: Kelsey has an eating disorder. She is obsessed with her weight and body image—so much that she forces herself to throw up after eating so she won’t gain weight. Her moodiness reflects her constant anxiety. Her bleeding gums reflect exposure to stomach acid from throwing up. Her eating disorder is threatening her health—and potentially her life.

Kelsey has multiple, connected health concerns that will require a doctor, a dentist and a clinical therapist to properly resolve. Now mom is concerned that helping Kelsey will involve multiple trips to multiple health care providers in multiple locations. But this spring, their medical needs will be addressed at one health center in Greenfield – the CHD Greenfield Center for wellness.

The local annual economic impact of CHD Greenfield Center for Wellness is forecast at more than $11 million. About 80 professional employees will be working at the Center and there will be a daily flow of hundreds of clients visiting the site. Goodwin said he expects a ripple effect with growth in retail businesses that want to support the new foot traffic.

To learn more about the new CHD Greenfield Center for Wellness, please visit



Founded in 1972, Center for Human Development (CHD) is a nonprofit, CARF-accredited organization providing a broad range of high quality, community-oriented human services to 25,000 children, adolescents, adults, and families each year. The organization is dedicated to promoting, enhancing and protecting the dignity and welfare of people in need.

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