Legal Requirements

This edition of the CARF blog series focuses on legal requirements, meaning matters related to legal compliance. CHD must comply with numerous federal and state laws and regulations which define and establish obligations for the health and human services industries. Many of the services provided by CHD are funded by the Commonwealth of Massachusetts, others by the State of Connecticut. Due to this fact, the laws and regulations governing various departments of state government apply particularly to the operations of CHD. There are also many federal laws which affect CHD’s operations.

CHD’s mission statement, bylaws, rules and regulations, and policies and procedures are outlined in the organization’s corporate compliance plan. This plan serves as the foundation upon which CHD functions. It provides compliance guidelines for the organization, its employees and its agents. Each CHD employee and agent is responsible for understanding CHD’s compliance plan and applying its principles to his/her daily work life at CHD.

CHD has specific policies and procedures that support a positive work environment and comply with legal requirements at both the corporate and program levels.  The type of culture that supports high quality client care, client satisfaction and CHD’s achievements overall is deeply rooted in each individual’s commitment to uphold and apply these principles and policies.

CHD also has written policies and procedures for maintaining client confidentiality. All client information must be kept strictly confidential. Each employee is responsible for knowing and following the relevant confidentiality laws concerning his/her population.

Questions about the legal requirements governing CHD, CARF accreditation or preparing for the accreditation survey may be directed to Sara Kendall, MSW, LICSW, Vice President of Organizational Excellence, at 413-439-2123 or

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