With New Ware Office, CHD Can Serve More Youth

CHD, which for many years has provided mental health services to the Ware community, is establishing its first physical presence in Ware with offices at 2 South Street. This will enable CHD to extend services in Ware as well as neighboring communities.

An official opening for the offices at 2 South Street was held on November 29, 2017, and CHD is now accepting referrals for mental health services for youth through CHD’s Children’s Behavioral Health Initiative (CBHI). CHD’s CBHI services are for Mass Health members, who can access the services without a co-pay.

“CHD has enjoyed a long and productive relationship with the residents of Ware, but this will be the first time we have a facility located right in the town of Ware,” said Susan Sullivan, LISCW, Program Director of CHD’s Children’s Behavioral Health Initiative, which includes the In-Home Services and Therapeutic Mentoring programs. “Our new facility at 2 South Street is fully staffed with six licensed clinicians, four therapeutic training and support staff, and three therapeutic mentors, all with multiple years of experience.”

There are many behavioral symptoms that CHD’s CBHI services can help address, such as:

  • Difficulty concentrating on schoolwork
  • Depression and/or anxiety
  • Challenging behavior at home
  • Reports of in-class behavioral issues
  • Substance use
  • Sudden mood changes
  • Aggressive, suicidal or homicidal behavior


According to Sullivan, CHD’s CBHI services are for any child who can’t have their mental health needs met in a one-hour-a-week outpatient setting. “What differentiates CBHI from outpatient services is our services are designed for children and families who need a higher level of care,” Sullivan explained. “That’s why we go to them—to their home, to a location in the community, to team meetings at school, to court—wherever a family needs our support, as often as needed. There is no time frame that limits our work with children and their families. We continue our work as long as there is medical necessity and the family needs us. Someone from CHD is available every day from 8:00 a.m. to 8:00 p.m., and from 8:00 p.m. to 8:00 a.m. someone is on call.  That is not the case with outpatient services.”

Parents who are on Mass Health and who have concerns about their child’s behavior at home or at school can self-refer by calling CHD Central Registration at 844-CHD-HELP. There is currently no wait list for services, so children can be seen immediately.

“Most people don’t realize that families can self-refer,” said Sullivan. “That call to CHD Central Registration gets families connected with people who know the world of mental health services and can get them pointed in the right direction. Keep in mind that CBHI services are voluntary. It’s your choice to have CHD there, and you drive the treatment plan. We aren’t only working with the child, we work with everyone involved in their life who can have an impact, such as the people they’re living with and their extended family. The average age of the children we serve are between the ages of 8 and 13, but we serve youth from birth through age 21, and once an individual turns 21, CHD can help get them connected to services for adults.”

“We are excited for this opportunity to reaffirm our presence in Ware and the surrounding communities,” said Kimberley A. Lee, VP of Development for CHD. “By embedding our people and our services more deeply in Ware, we will be able to deliver the full range of behavioral health services that children and families may need.”

Cities and towns covered through the Ware CHBI office include: Hampden, Wilbraham, Ludlow, Monson, Palmer, Ware, Belchertown, Wales, Brimfield, Holland, Warren, West Brookfield, Hardwick, Barre, Brookfield, North Brookfield, East Brookfield, Sturbridge, New Braintree, Spencer and Three Rivers.

Additional cities and towns are also served through various locations throughout the Pioneer Valley. For a complete list, please contact Sue Sullivan at Ssullivan@chd.org.

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