Register for the Patient Portal

Follow these steps after you get a Patient Portal invitation by email or text message to create your myHealthPointe account.

Important safety notice: For medical emergencies, please call 911. For urgent mental health needs, please contact CHD Crisis at 1-833-CHD-TALK. If you need help today or are not sure whether something is urgent, call your clinic directly.

Before you start

You will need:

• The invitation email or text message from CHD/myHealthPointe.
• The validation code from the invitation.
• Your date of birth to confirm your identity.
• A new password that you will use to sign in to the portal.

Step 1 – Open the invitation

Open the invitation email or text message you received from CHD/myHealthPointe.

The invitation will include:

• A secure registration link to begin signing up.
• Your User ID for the portal.
• A validation code to help set up your account.

Step 2 – Select the registration link

Select the registration link in the email or text message.

Note: You can sign up in the myHealthPointe app or by using the registration link in your email or text message.

Step 3 – Validate your account

On the registration page:

• Enter your first name and last name exactly as you gave them to the clinic.

Tip: Make sure there are no extra spaces after your name, or the system may show an error.

• Enter your date of birth to confirm your identity.
• Enter the validation code from your invitation email or text message.
• Select “I’m not a robot” as prompted, then select Validate to continue.

Note: The validation code expires in 30 days. If it expires, contact your clinic so they can send a new invitation.

Step 4 – Create your account

After your account is confirmed, the Create Account screen will open.

On this screen:

• Enter your email address.
• Select how you want to sign in:
○ If you want to use your email as your username, leave “Create Username Other Than Email Address” unchecked.
○ If you want a different username, select Create Username Other Than Email Address and enter the username you want to use.
• Create a password, then type the same password again in the Retype Password box.
• Select how you want to receive messages: Text Message, Email, or Both.
• If you choose Text Message or Both, enter your mobile phone number.
• Select Submit.

Step 5 – Sign in

After you create your account, you will see a message that says registration is complete.

On the sign-in screen:

• Enter your username.
• Enter your password.
• Select Sign in to open your myHealthPointe account.

Home screen views

After you sign in, your myHealthPointe home screen will open. From there, you can scroll through the portal options and select the section you want. The same portal options are available on a computer and on a mobile phone, but the screen layout may look a little different.

Mobile view: Portal options may appear as tiles or cards that you can scroll through.
Web/browser view: Portal options may appear in a wider layout, and some navigation may be in a menu.

Send a Message or Upload a Document

Follow these steps to send a document or message to the clinic through the portal.

Step 1 – Open Messages

• From your Home screen, select the Messages tile.
• Use the Messages screen to view conversations and send a new message.

Step 2 – Start a new message

• Select the New Message button in the top right corner of the Messages screen.
• Select the clinic as the recipient.

Step 3 – Enter your message

• In the message box, type your message and include any important details the clinic should know.

Important: Portal messages are for nonemergency needs only. Do not use Messages for emergencies, urgent symptoms, or concerns that need a quick response. For medical emergencies, please call 911. For urgent mental health needs, please contact CHD Crisis at 1-833-CHD-TALK. For same-day questions, call your clinic directly.

Step 4 – Upload a document

• To send a document, select the Attach button at the bottom of the message screen.
• Select the file from your device and make sure it uploads.
• Select Send to send the message.

Review and E-sign Documents

Follow these steps to view, review, and e-sign documents in the portal.

About e-signing documents in the portal
Your clinic may ask you to review and sign consent forms or other documents. An e-signature means you type your name online instead of signing on paper.

The clinic can send documents to your portal so you can review them, give consent, or provide information.

Step 1 – When you get a notification

• Your clinic may send you a document to review and sign in the portal.
• You may receive an email or text letting you know a document is ready, depending on your notification settings.
• You can also sign in to the portal at any time to check for documents waiting for your signature.

Step 2 – Sign in and open Documents Awaiting Signature

• Sign in to your portal account.
• On your Home screen, select the Documents Awaiting Signature tile.
• Review the list of documents waiting for you to review and sign.

Step 3 – Open and review the document

• Select Review and Sign to open the document.
• Review the document carefully so you understand what you are agreeing to before signing.

Step 4 – Enter your signature

• In the Enter the Signature box, type your name as you want it to appear as your e-signature.

Step 5 – Save or complete the document

• If you are not ready to finish, select Save as Draft to come back later.
• When you are ready, review the document again, make sure your signature is correct, and select Review and Sign to send your signed document.
• After you select Review and Sign, the signed document will be saved in the Documents tab in your portal.

View documents you have e-signed

• From the portal, go to your Home screen.

Desktop note: If you are using a computer and do not see the Documents tile, use the menu in the top left corner of the screen to return to Home.

• Select the Documents tile.
• The Documents screen shows documents that have been shared with you, including items you have e-signed.
• Review the document title, description, date, status, and who shared it with you.
• Select the signed document title to open it. Make sure the status shows Signed document.

Request Medical Records

Follow these steps to request a copy of your medical records through the portal.

Step 1 – Open Medical Record Request

• From your Home screen, select the Medical Record Request tile.

Step 2 – Start the request form

• On the Medical Records Request screen, select Next to start the request form.

Step 3 – Confirm who the request is for

• On the Medical Records Request screen, select who the request is for.
• Select Patient (for self) if the records are for you. Select Caregiver if you are requesting records for someone else.
• Select Next.

Step 4 – Enter the date range

• Enter the dates for the records you need.
• Select Next.

Step 5 – Choose the records you need

• On the next screen, select the types of records you want.
• After you select the records, select Next.

Step 6 – Choose how to receive the records

• Select how you want to receive your records.
• Select Next.

Step 7 – Enter your mailing address, if needed

• If you choose mail, enter the address where you want the records sent.

• After entering the address, select Next.

Step 8 – Submit the request

• After you finish the request, a confirmation message will appear on the screen.
• Select Done to finish.

Note: The clinic will contact you if they need more information to complete the request.

Request a Medication Refill

Follow these steps to request a refill for your medication through the portal.

Step 1 – Go to Medications

• Sign in to the portal.
• From your Home screen, select the Medications tile.

Step 2 – Review your current medications

• On the Medication page, make sure the Current Medications tab is selected.
• You will see a list of your active medications, including each medication name, directions, and dates.

Step 3 – Select Refill Request

• Find the medication you need refilled in the Current Medications list.
• On the right side of that row, select the Refill Request button.

Step 4 – Confirm the refill details

• A pop-up screen will open with the medication name and instructions.
• Review this information to confirm it is the correct medication.
• Select Send to send the refill request to the clinic.

After you send the request, the button will change to Refill Requested. This means your request was sent.

Important: Refill requests are for nonemergency needs only and may take time. If you are out of medication, running out today, or have an urgent medication concern, call your clinic directly. For medical emergencies, please call 911. For urgent mental health needs, please contact CHD Crisis at 1-833-CHD-TALK. When possible, ask for refills several business days before you need the medication.

When to Contact the Clinic

Contact your clinic directly if you need help using the portal, cannot complete a task, or are not sure what to do next.

• Your invitation link or validation code expired, or you need a new invitation.
• You cannot sign in, forgot your username or password, or your account appears to be locked.
• You do not see a document, message, medication, refill option, or record request you expected to see.
• You sent a message, uploaded a document, requested a refill, or requested records and need an update.
• You made a mistake in a request and need help correcting it.
• You need help today or are not sure whether your concern is urgent.

Important: Do not use the portal for emergencies or urgent medical or mental health needs. For medical emergencies, please call 911. For urgent mental health needs, please contact CHD Crisis at 1-833-CHD-TALK.