Telehealth at CHD

CHD has been a leader in behavioral health services in our community for nearly 50 years. Now, you can receive counseling and therapy from a licensed, highly trained clinician in your home or virtually any suitable location with Where You Are, our new remote mental-health support network.

Here’s how it works: Just call 1-844-CHD-HELP and have your insurance card handy. We will set up an appointment for you to connect with a therapist on your computer or mobile device—securely and compliant with all privacy guidelines. Video and audio-only appointments are available, and we even have urgent-care appointments available for people who would benefit from immediate support.

Whether it’s family or marital stress, parenting challenges, anxiety or depression, substance-use concerns or any number of other mental-health challenges, we are here for you. As we always have been.

Telehealth is now a covered benefit in Massachusetts. Most private insurance are accepted as well as MassHealth and Medicare.

For more information or to schedule an appointment, please call 1-844-CHD-HELP or see our Frequently Asked Questions below.

Central Registration Desk

Please call this number for information about programs, services, and more.

Children’s Virtual Therapy Services

Early Intervention & Children’s Behavioral Health Initiative via Telehealth

In order to continue to fulfill our mission to provide outstanding behavioral and developmental support services to people from all walks of life, we have put in place some innovative new approaches to our Early Intervention (EI) and Children’s Behavioral Health Initiative (CBHI) services to sustain high-quality support on a virtual basis during the continuing impact of the pandemic. We are actively accepting referrals, including those of providers, concerned parents and more. Most insurances are accepted.

Early Intervention:

During the public health emergency, CHD’s early intervention program continues to lead the way providing services to children and families through the tele-health model (video/phone communication). Our multidisciplinary team is excited to have this opportunity to support and provide developmental services resources and professional therapy via a coaching model to new and currently enrolled families. You can make a referral by calling 1-844-CHD-HELP.

Children’s Behavioral Health Initiative:

Our experienced CBHI team is ready to support your child and your family during these unprecedented times. While we are all practicing social distancing, our teams will work with you through the secure video, and provide check-ins via phone or text. We cover Hampshire, Hampden, Franklin, and parts of Worcester County, and there is little to no wait time. Once the referral is made, a clinical supervisor will contact you with more information, and continue support right up to the time the team is put in place. We work hard to find the right match for your child and family. Let us help! Call 1-844-CHD-HELP to get started.

We’re in a time where we continue to talk about social distancing but it might be better to use language that really talks about the need to physically distance but to increase our social connection.

- Katherine Cook - VP of Behavioral Health

Frequently Asked Questions

Most appointments will be approximately 45-50 minutes.

We offer services for adults, teens and children.

Our Telehealth service runs on the Doxy.Me platform, which is secure under HIPAA privacy guidelines. We recommend that our customers use password-protected WiFi networks.

Telehealth is now a covered benefit in Massachusetts. Most private insurance are accepted as well as MassHealth and Medicare.

That depends on your insurance (co-payments, co-insurance or deductibles).

Yes. Your therapist can connect you with other services that you may need. That’s the value of a large and integrated organization such as CHD—many services all under one roof, with ease of access.

Many of our therapists have specialized expertise such as individual and family therapy, groups as well as home-based therapy.  Clinicians are available who specialize in working with young children, teens, couples and families.  We have a robust Dialectical Behavior Therapy program (DBT), a counseling method frequently used to help people who’ve been traumatized.  We also offer groups to address substance abuse issues. We also offer services to assist with: CBT (Cognitive Behavioral Therapy), ACRA: specialized treatment for youth with substance abuse problems, Gambling Addictions, grief and bereavement as well as substance abuse.